Broadway box offices do not accept refunds or exchanges under any circumstances. However, we are aware that situations can sometimes arise that may prevent you from attending a show as planned. With that in mind, we are proud to offer cancellation insurance , which you will have the option to add on when you purchase your tickets. For an additional $10.00 per ticket, cancellation insurance entitles you to a full refund of the ticket cost (less the insurance cost and service charges), provided that we receive your tickets in our office up until 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to the actual performance date. Dinner vouchers are also covered by the insurance.

Broadway.com must be notified by phone or e-mail by 4 PM EST within two business days of your performance date. If you have the tickets in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:

Broadway.com
Attn: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets. Click here for an easy form to print and send back to us.

If you have missed your performance, you still may be able to use your tickets to attend a future performance within one year. When possible, "Past Dated" tickets will be honored on Monday through Thursday night performances and midweek matinees only , regardless of the original performance date and time. This courtesy is strictly subject to box office discretion and their assessment of the same day ticket availability. Click here for a detailed explanation of 'Past Dating'. Since the contact information depends on your show and its box office, call our Customer Service department for the correct phone number.

Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance , which you will have the option to add on when you book your package . For an additional $30.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we receive your tickets and hotel documents in our office up until 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.

Broadway.com must be notified by phone or e-mail by 4 PM EST within two business days of your check-in date. If you have the tickets and hotel documents in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:

Broadway.com
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets and hotel documents. Click here for an easy form to print and send back to us.

Broadway box offices do not accept refunds or exchanges under any circumstances.  Once you have submitted final payment for your group, it is a final sale. 
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA.  This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets.  If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.

All good things must come to an end! Countless shows open and close in New York and London every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets (less any shipping costs). If your show does announce a closing date before your performance, we will notify you of the closing by e-mail or phone. We will refund your tickets as soon as we have them back in our office.

If your show is closing and you have the tickets in your possession, you will need to send them back to us via certified mail at the following address to receive your refund:

Broadway.com
Attn: Customer Relations
729 7th Avenue, 6th Floor
New York, NY 10019

It is extremely rare that a show will cancel performances due to weather. We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible.

If you have lost your tickets, please call our Customer Service department one to two days before your performance and ask for a Lost Ticket Voucher. That voucher will take the place of your tickets at the theater box office.

There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 7:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.

While going to the theater is certainly a special occasion, there is no required dress code. You'll probably be most comfortable in casual business wear .

While 15-20 minutes is generally sufficient, theaters do suggest getting there about 30 minutes early if you are picking up tickets at the box office.

To find a family-friendly show, please do a search on our show guide or check the 'Basics' box on the individual show page.

'Dark' is a theater term which means that a show does not have a performance that day.